Technical Support Specialist (FinTech)

Technical Support Specialist Remote, Cest & Eest time zones At Colibrix ONE , we’re building advanced payment technologies for PSPs, EMIs, and neobanks across the EU and the UK. We're a licensed EMI, a principal member of Visa and Mastercard – and we’re looking for talented professionals who are ready to shape the future of fintech. Responsibilities Provide timely technical support to internal teams and partners regarding system monitoring and service stability Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots) Administer Linux servers: logs, access control, services, cronjobs Document recurring issues and solutions in Confluence Work with Rest APIs to integrate with third-party systems Participate in a 24/7 shift rotation, including nights and weekends Qualifications 1+ years of experience in technical support, operations, or system administration Strong command of the Linux CLI, logs, services, file permissions, and networking Experience working with monitoring and alerting systems Understanding of incident and problem management (Itil or Jira workflows) Basic skills in Python scripting Experience with Telegram, Slack, or Jira bots is a strong plus Understanding of Rest APIs Excellent written and verbal communication skills in English and Russian Willingness to work in a shift-based environment (including on-call) Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms Nice to have: Experience in FinTech, acquiring, or payment systems Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger) Hands-on contributions to automation or monitoring in production environments What we offer: Opportunity to shape the future of fintech solutions within a growing company A collaborative and supportive team environment English and Spanish language classes Continuous learning and development opportunities to enhance your skills and career growth Flexible work arrangements to support work-life balance Interested? Apply now

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